Q: What payment methods do you accept? - We offer Cash on Delivery (COD) and secure online payment options. Whether you prefer to pay when your order arrives or through our encrypted online system, we’ve got you covered.
Q: Is my payment information secure? - Absolutely. Our website uses industry-standard encryption protocols to ensure all transactions are secure and your personal data remains confidential.
Q: What is your return and exchange policy? - We strive for your complete satisfaction! If you’re not happy with your purchase, you can easily return or exchange items within 30 days of delivery. Products must be in their original condition with tags attached.
Q: How do I initiate a return or exchange? - Just fill out the return on our website or contact our customer service on Mailsupport@aigoo.shop or whatsapp on 97799 79964. We'll guide you through every step to ensure a hassle-free experience.
Q: How long does delivery take? - Delivery times vary by location. Typically, Orders are typically dispatched on the same business day, and delivered within 3 to 5 business days of order placement.. Tracking details will be provided once your order is shipped.
Q: Do you ship internationally? - NO! Our stylish K-pop and K-drama collections are currently not available worldwide. But don't worry International shipping will start soon.
Q: How can I find the right size? - Each product page includes detailed sizing charts and model measurements to help you choose the perfect fit. If you need further assistance, our customer service team on whatsapp is happy to help.
Q: What materials are used in your clothing? - We use high-quality, sustainable materials chosen for comfort, durability, and style. Our production methods are designed to support ethical practices.
Q: What makes your brand cruelty-free and environmentally friendly? - Our commitment to ethical fashion is at the core of our brand. We ensure that all our products are made without animal testing and are produced using eco-friendly practices. This means using sustainable materials, reducing waste, and supporting fair labor practices throughout our supply chain.
Q: How do you ensure environmental responsibility? - From sourcing to packaging, we prioritize eco-friendly materials and processes. Our packaging is recyclable, and we continuously work to minimize our carbon footprint while delivering the latest K-pop and K-drama fashion trends.
Q: How can I track my order? - Once your order is shipped, you’ll receive an email/Msg with tracking information. You can use this link to monitor the status of your delivery in real time.
Q: How do I contact customer support? - Our friendly customer support team is available via whatsapp Whether you have a question about your order, need help with sizing, or just want to share feedback, we’re here to assist you.
Q: Are there any promotions or loyalty programs? - We often run special promotions and seasonal discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on exclusive offers and loyalty rewards.
Q: How do I care for my clothing? - Detailed care instructions are provided with each product. Generally, we recommend gentle machine washing on a cold cycle and line drying to maintain the quality and longevity of your clothing additional information will be there on the washcare on you clothing.
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